How It Works

Discover how our innovative approach transforms food distribution into a dignified shopping experience that empowers communities and reduces waste.

Our Simple 4-Step Process

From surplus food collection to community empowerment, our four-step process ensures every member receives fresh, quality groceries while maintaining dignity and choice in their shopping experience.

1

Food Rescue

We partner with local retailers, wholesalers, and farms to rescue food that would otherwise go to waste. This includes fresh produce, pantry staples, and quality items approaching their best-before dates.

Daily collection from 15+ partners
2

Sort & Prepare

Our dedicated team sorts and organises donated food      on-site, ensuring all items meet safety standards and are displayed attractively for our community members.

20+ volunteers help daily
3

Shop with Dignity

Community members shop with dignity through our membership, choosing products that meet their needs while also accessing additional support services and resources.

Up to 30% savings on groceries
4

Build Community

Beyond providing affordable groceries, we create opportunities for community members to connect, learn, and support each other through workshops, events, and shared experiences.

25+ community events yearly

Who Can Shop With Us?

Our social supermarket welcomes diverse community members who may face food insecurity challenges. We believe everyone deserves access to fresh, nutritious food regardless of their circumstances.

Families in Need

Individuals and families experiencing temporary or ongoing financial hardship who need support accessing nutritious, affordable groceries.

Low-Income Workers

Working individuals and families whose income doesn't stretch far enough to cover all necessities, including quality groceries and fresh produce.

Seniors

Senior community members on fixed incomes who need support stretching their grocery budgets while maintaining proper nutrition.

Key Workers

Essential workers like teachers, healthcare staff, and care workers who serve our community every day.

Single Parent Homes

Single parents juggling multiple responsibilities who need affordable access to quality groceries for their families.

Anyone Welcome

Individuals transitioning between employment who need temporary support while getting back on their feet financially.

Ready to Join Our Community?

Getting started is simple. Just bring an ID and we'll help you register on your first visit.

Visit Us Today

What Makes Us Different?

See how our innovative social supermarket model differs from traditional food assistance, creating a more empowering and sustainable approach to community food security.

Traditional Food Bank

  • Limited food selection with pre-packed bags and no choice in products received
  • Often feels impersonal with potential stigma and loss of dignity
  • Scheduled distribution times with queuing systems and limited access
  • Minimal additional support services or community connection opportunities

Our Social Supermarket

  • Full supermarket experience with wide variety of fresh produce, pantry staples, and household items
  • Shopping with dignity - looks and feels like regular retail shopping experience
  • Open during convenient hours with flexible access for members and their families
  • Comprehensive support including skills training and community connections
  • Choose exactly what you need for your family, including fresh produce, meat, dairy, and speciality items that meet dietary requirements.
  • Simple membership system that feels like regular shopping while offering significant savings on quality groceries.
  • Connect with others, access workshops, training programs, and additional support services all in one welcoming space.

Real Shopping Experience

Browse aisles, compare products, and make choices just like any other supermarket visit.

Affordable Prices

Pay what you can afford - typically 10-30% of regular retail prices for quality food.

Community Hub

Connect with neighbours, join cooking classes, and be part of a supportive community.

Frequently Asked Questions

Get answers to common questions about our social supermarket model, membership process, and how we support our community members with dignity and respect.

Who can shop at the social supermarket?

How do I register and what do I need to bring?

What types of food and products are available?

How much does food cost and how much can I save?

Are there limits on what I can buy?

When are you open and where are you located?

How can I volunteer or get involved?

Is the food safe and how do you ensure quality?

Still Have Questions?

Our friendly team is here to help. Get in touch and we'll answer any questions you have.

Contact Us Visit Our Location